How do disk quotas work with personal web hosting?

Disk quotas refer to the amount of disk space you are limited too with a personal web page account.

Our Personal Web Hosting accounts default to limiting you to up to 10 Megabytes (Mb) of disk space on the server, and while additional space may be available -- each request requires a separate review process for potential approval.   These limitations are monitored automatically by the server.


Here are some additional common questions and answers concerning personal web space quotas:

1. How do I know how much space I have available?
   
   When you log in, the FTP server responds with information, including the percentage of space utilized and the amount of space allocated in Kilobytes (Kb) -- 10,240 Kb == 10Mb, see example below:
   
   C:\Users\test>ftp userwebs.sitestar.net
   Connected to userwebs.sitestar.net.
   220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
   220-You are user number 1 of 50 allowed.
   220-Local time is now 00:22. Server port: 21.
   220-This is a private system - No anonymous login
   220 You will be disconnected after 15 minutes of inactivity.
   504 Unknown command
   User (userwebs.sitestar.net:(none)): testuser@sitestar.net
   331 User rfisher@sitestar.net OK. Password required
   Password:
   230-OK. Current restricted directory is /
   230 326 Kbytes used (3%) - authorized: 10240 Kb
2. What happens if I go over the allocated space?
   
   The FTP server does not allow uploads if you currently exceed your allocated quota, or if the file you are presently uploading would put your account over it's current quota.
3. The server reports I am over 100% utilization.   How did this happen, and what can I do?
   
   Some legacy accounts may consume more space than allocated, either because they predate the current quota or were initially under a server which did not enforce quotas.   
   
   While we do not automatically remove files for those accounts, the FTP server will not allow you to upload any new files or  changes until you have first deleted enough files to bring the account in compliance with the disk limitations.
4. What if I feel as though I should qualify for additional space?
   
   You may send a request via email to support@sitestar.net specifying your account by username or by URL along with the requested adjustment.   
   
   Please understand that such requests are not granted automatically, and thus require an individual review and approval by an administrator.   Furthermore, such requests are considered low priority and so there may be a delay before your request is processed.